Privacy Policy

Last updated: April 2026

Who we are

Goodnest operates a home services marketplace connecting customers with workers across Auckland, New Zealand. Our address is 228 Queen Street, Auckland CBD, Auckland 1010.

Information we collect

When you use Goodnest, we may collect:

• Name, email address, and phone number when you post a job or create an account
• Job descriptions, locations, and service preferences
• Reviews and feedback you provide about workers
• Payment information when you transact through our platform
• Device and browser information collected automatically through cookies and analytics

How we use your information

We use your information to:

• Match you with qualified workers in your area
• Process payments securely
• Send you updates about your jobs and quotes
• Improve our platform and services
• Respond to your enquiries and support requests

Sharing your information

We share your job details (description, location, service type) with workers who may quote on your job. We do not sell your personal information to third parties. We may share information with payment processors to facilitate secure transactions.

Your rights under NZ privacy law

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data

Cookies

We use cookies to keep you logged in, remember your preferences, and understand how people use our platform. You can manage cookie settings through your browser.

Data security

We take reasonable steps to protect your information from unauthorised access, loss, and misuse. Payment data is processed through industry-standard secure payment providers.

Contact us about privacy

If you have questions about how we handle your information, or wish to exercise your privacy rights, please contact us.